City of Houston - Department of Public Works and Engineering - Document Center - City of Houston - Department of Public Works and Engineering - Document CenterSkip to content
Utility Customer Service has made several forms available online for customer use. Most of these can be printed out and mailed back to us. Customer service surveys can be completed online.
Customer Service Surveys:Customers who have received service over the phone or in the field can respond online to let us know how well we served them.
Individuals or businesses can fill out this form to make a regular monthly donation to assist others. Instructions are also given for other methods of donation.
This document is maintained by Utility Customer Service.
Use this form to request assistance from the City of Houston in paying your water bill. Proof of ID and income are also required.
This document is maintained by Utility Customer Service.
City of Houston ordinance allows residentialcustomers to receive a partial reduction of a bill for unusually high consumption for which there is no known explanation. Only one bill in a 12-month period may be adjusted.
This document is maintained by Utility Customer Service.
Single-family residential customers receiving a single bill for over 200% of their normal consumption may use this form to request a partial reduction, only if there was no leak and no known cause for the high bill.
This document is maintained by Utility Customer Service.
Contractors seeking permission to be listed on the Public Works and Engineering tap authorization list must also submit this completed application to Utility Customer Service.
This document is maintained by Utility Customer Service.
Customers with sewage holding tanks requiring service by the City of Houston must use this form to apply for an account.
This document is maintained by Utility Customer Service.
This form must be completed and signed in order for UCS to test the accuracy of your meter. Charges may apply.
This document is maintained by Utility Customer Service.
Leak Adjustment (Spanish): Customers who have suffered and repaired an excusable
defect in their plumbing may apply for an adjustment of up to three consecutive bills.
This document is maintained by Utility Customer Service.
Leak Adjustment (English): Customers who have suffered and repaired an excusable
defect in their plumbing may apply for an adjustment of up to three consecutive bills.
This document is maintained by Utility Customer Service.
Customers requesting exemption from certain fees may submit a completed form with the requested documentation.
This document is maintained by Utility Customer Service.
